Refund Policy

1. Statutory withdrawal for EEA and UK consumers

If you are a consumer in the EEA or UK and a statutory distance-contract withdrawal right applies, you generally have 14 days from conclusion of the contract to withdraw without giving a reason. Missing mandatory information can extend that period as provided by law. Business purchases do not become consumer purchases merely because an individual pays for them.

Starting access, answering the first question or receiving an output does not by itself establish a valid waiver. A digital-content exception requires the legally required prior express consent, acknowledgement of loss of the right, commencement of supply and confirmation. For services, an early-performance request and the rules on full performance and proportionate charges must be considered separately. Accepting our general Terms alone is not such a waiver. We preserve your right unless the applicable conditions have actually been met.

Where an applicable service has begun at your express request during the withdrawal period, any deduction for service already supplied is limited to what the law permits and requires the relevant prior information. Where the law does not permit a deduction, no such deduction is made. Your rights concerning faulty, non-conforming or undelivered products are separate and remain after the withdrawal period.

To withdraw, submit the online form, email us, or send another clear statement of your decision before the applicable deadline. You do not have to use our form, give a reason or obtain prior approval. Include your name, the email used for the order and the order reference or enough information to identify the contract. The form offers a confirmation step and a copy of the statement. We acknowledge received requests and assess the remedy under the applicable rules.

• Withdraw from your contract

2. Non-delivery, faults and discontinuation

If payment succeeds but access does not unlock, a purchased generation cannot be delivered, or a material part of the service does not conform to its purchase description, contact us. We will investigate and provide an appropriate remedy, such as restoration, repeat performance, repair, price reduction, termination or a full or proportionate refund, according to applicable law and the circumstances. AI accuracy limitations do not excuse non-delivery.

The same principle applies where our technical failure or decision to discontinue a tool prevents us from providing a material part of what you bought. We do not automatically forfeit unused paid rights because we close a product. If work remains stuck, we will investigate and resolve it rather than require you to wait indefinitely for a background status to change. Contact us promptly if an expected result does not arrive.

3. Merch Kit commercial refunds

One purchase unlocks one platform kit for 30 days. Another purchase of the same kit adds a further 30-day period after the current period. These purchases do not automatically renew.

Under our commercial policy, the period currently in use is not refundable because access starts when it unlocks. Whole additional periods that have not started are refundable in full; we remove the refunded 30 days, most recent purchase first. This restriction does not exclude section 1, service-failure remedies or applicable Link remedies.

4. Mind Pencil interview and rewrite commercial refunds

An interview purchase covers one AI interview and its first article draft. Under the commercial rule, it is refundable in full until you submit your first answer. After that, choosing not to finish is not itself a commercial refund reason. If the interview is completed and we cannot generate the article, the purchase is refundable in full. A technical failure that prevents the interview itself from functioning is assessed under section 2, even if you have already answered.

The answer window is seven days from your first answer, not from payment. After it ends, the article is generated from the answers already given. Voice and other usage limits shown in the tool may apply; you can continue in text where the feature allows it. These limits do not remove remedies for a failure attributable to us.

A rewrite reruns article generation on the same transcript. Under the commercial rule, it is not refundable once the rewritten article is delivered. If it fails or never starts, it is refundable in full. A delivered result still remains subject to applicable conformity and statutory rights. An internal success status alone does not override a genuine non-delivery claim.

5. Video Essay Director units and validity

Packs provide specified clip and frame units and expire 365 days after purchase. They do not automatically renew and are not general-purpose cash balances. The advertised clip/frame counts are at standard (Flash) quality: one generation uses one unit of its type. Pro uses three units per clip or frame, so the same pack produces fewer Pro results. Generating another take consumes units again.

Packs include 10% extra frame units at no additional charge. Paid frame units are consumed before these bonus frames. One clip unit may be exchanged for four frame units within the same pack. Exchanged clip units count as used for the clip portion of a refund. The exchange does not increase the cash price or create an additional refundable cash value for the converted frames. Review the unit effect before exchanging.

Failed generations return their held units. Safety-blocked generations return units for the first 10 blocked generations per account in a rolling 24-hour period; later safety-blocked attempts in that period may consume their held units even if no output is produced. This safeguard does not remove statutory remedies. If you believe a lawful request was incorrectly blocked, contact us for review rather than repeatedly retrying it.

6. Refund of unused Video Essay Director units

While a pack is valid, its unused paid share is refundable under our commercial policy. Clip units carry 70% and paid frame units 30% of the pack's purchase price. Within each portion, we refund the proportion not used. Bonus units have no separate cash value. Pro use and exchanges count as described above.

For example, from a $590 pack of 120 standard clip units and 480 paid frame units, using 30 clip units and 200 paid frame units leaves $413 of the product price refundable before applicable tax adjustments. Calculations are rounded to the nearest cent and cannot exceed the amount paid less amounts already refunded. Applicable taxes are adjusted through the payment provider.

Expired units are not refundable under the commercial rule, subject to mandatory law and sections 1 and 2. A generation still in progress must be completed, cancelled or otherwise resolved before its final unused balance is determined. If we receive a timely request while the pack is valid, our delay in reviewing it will not by itself make that request ineligible. Do not continue spending the balance you have asked us to refund; later use reduces the unused share.

7. Submit and track a request

Use the online request form or write to hi@viddastudio.com. Order references are available under Account → Orders. Give enough information to identify the purchase; a reason is optional for a statutory withdrawal. For a fault, describe what went wrong so we can investigate. You do not have to create another account to request help.

An online success confirmation means we received the statement, not that a discretionary refund has already been approved. Save the reference and confirmation copy. If the form reports that it could not submit, contact us by email or use Link transaction support; do not assume the request arrived. We aim to respond to ordinary requests within two business days and apply any shorter mandatory deadline. Requests requiring investigation remain subject to applicable legal time limits.

We may reasonably verify an order or identity, without demanding unnecessary sensitive information. We assess statutory claims separately from commercial eligibility and explain a denial. We do not require support contact as a prerequisite to exercising bank, regulator or court remedies.

• Submit a refund, withdrawal or privacy request
• Your orders
• Link transaction support

8. Payment of refunds and access after refund

Refunds go to the original payment method unless an applicable legal or payment-provider rule requires otherwise. A full refund includes applicable taxes charged; a partial refund includes the relevant tax adjustment. We do not deduct our ordinary payment-processing fee from a full refund promised under this Policy. Your bank's independent fees are governed by its terms. Checkout/receipt terms govern local-currency processing; a refund is not a promise to compensate every separate bank conversion charge.

We initiate approved commercial refunds without undue delay, normally within five business days of approval, and comply with any earlier legal deadline. Where statutory withdrawal applies, we make the required reimbursement without undue delay and within the applicable legal period, normally 14 days after notice of withdrawal unless a lawful exception applies. Bank posting typically takes a further five to ten business days, but can vary; initiation, pending processing and final success are different statuses.

Refunded access and the refunded unused units are removed. Access may be temporarily restricted while a refund is being processed to prevent spending the same entitlement twice. If a refund fails, we review the transaction and applicable access rather than treating it as paid successfully. A request for privacy deletion is separate from a refund; legally required transaction records may remain.

9. Link support and payment disputes

For a Managed Payments transaction, Link provides transaction support through the receipt and its support service. The applicable Stripe merchant-of-record policy may allow remedies beyond our commercial rules, including refunds in certain cases within 60 days. The more favorable applicable policy controls where our commercial policy is stricter. This does not promise an unconditional 60-day refund.

We encourage you to contact Vidda or Link to resolve a problem. This does not restrict your right to contact your bank or payment provider, make a legitimate dispute or exercise a statutory remedy. We do not penalize a good-faith dispute merely because you did not contact us first. Reasonable restrictions for actual fraud, unpaid access or security issues may still apply.

• Link transaction support

10. Version and contact

This version applies to purchases made on or after its effective date. Changes that make commercial refund terms less favorable apply only to future purchases unless you expressly agree otherwise. Mandatory rights and any applicable more favorable payment policy continue to apply. Retain the version supplied for your order.

Vidda Studio LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA. Email: hi@viddastudio.com. This is our registered mailing address.